We only collect personal data in cases where this would be relevant for us, and we will only collect personal data if it is relevant to your activity at Vitosoft. 

When collecting, processing, and using your data, we always comply with all relevant legal provisions. We will only keep your data for as long as we are either under a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.

Contact Information:

The data controller for the collection, processing, and use of your data at www.linucare.dk is Vitosoft, Vesterå 9, 4, tv., 9000 Aalborg, CVR no. 38210572. If you have any questions about the processing of your data, you can contact us via kontakt@ linucare.dk or on tel. +45 30 70 60 20.

Information we collect

If you wish to purchase and receive a product or service from us, we need to collect certain personal data to complete the transaction and to be able to offer you our services. We can use cookies to keep track of the contents of your shopping basket while you use our webshop. We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number, and payment information.

Vitosoft collects and processes your data when you do the following:

  • Visiting our website
  • Completes a purchase of our products
  • Using our service
  • Create an account
  • Sign up for our newsletter
  • Review our website
  • Send us questions, complaints, or feedback

When you create an account, we store your name, phone number, and email in an electronic customer database accessible only to Linucare employees. This includes Thomas Vinther, Nicklas Lynge and Linucare, as the persons who arrange the storage of or access to information. This information is entered into the app during registration, and prior consent is requested. You can revoke this consent at any time, or access your data, by contacting us or in the app under settings.

Location data

Linucare sends alarms to the nearest helpers. In order to be able to calculate which helpers are closest, we need location data. The location is based on e.g. satellite, wifi, and mobile network. Your location data is collected in the background, even when the app is closed or not in use. In addition, location data is used for navigation during an alarm.


We use cookies on https://linucare.dk to show whether you are logged in and which files have been placed in the shopping cart.

Third-Party Services

We cooperate with third-party services. This includes: Google Analytics, Google Cloud, Google Maps, GLS, Stripe, Simply.

Linucare assumes no responsibility for the privacy policy of the third-party services. 


We need to communicate with our customers to ensure that the service is delivered correctly. This is why, we can process information about name, address, services, special agreements, payment information, and other key data.

The authority to process this personal data is the danish data protection regulation’s article 6, paragraph 1 letter b. When the service has been delivered and any pending issues have been completed, we will immediately delete the personal data.

Treatment basis and purpose

We collect your general contact information such as name and address to deliver the product or service that you have purchased from us. We collect your e-mail address to send you an order confirmation and a delivery confirmation.

When you pay for your product or service, we collect your name, card data, and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement. When making payments, some of your data will be shared with Stripe, including information necessary to complete or support the payment, such as the total purchase amount and billing information.

If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If the processing of personal data is based on your consent, you have the right to revoke consent at any time. 

If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us on our website.

Your information (except your e-mail address, if you have consented to its processing to receive offers) will be deleted 5 years after you have received your item or service.

When creating, you give consent to be allowed to contact you by phone, for example for general feedback on the app.

Other recipients of personal data

We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

If you choose to review our website, your name and email address will be transferred to the review page Trustpilot.

We have our website at Simply and a payment system through Stripe, which acts as our data processor. All personal data that you provide on our website will be stored in Simply’s data centers.


We only process the information for the stated purposes, and it is deleted when it is no longer necessary for this purpose.

Your rights

As the registered person, you have several rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:

  • To access and correct/change your personal data
  • To have personal data deleted

You also have the right to object to the processing of your personal data and you have the right to complain to a data protection authority.

You have the right to complain to the Danish Data Protection Authority if you are dissatisfied with the way we process your data. You can see the Danish Data Protection Authority’s contact information at datatilsynet.dk.

If you no longer wish for us to process your personal data or for us to restrict the processing of your personal data, you can also send us a request to this effect to our e-mail address kontakt@linucare.dk.


If you wish to complain about the processing of your personal information, a complaint can be submitted to the Data Protection Authority: Borgergade 28, 5, 1300 København K. Tel.: 33 19 32 00. Email: dt@datatilsynet.dk. www.datatilsynet.dk.