Welcome to Linucare. These terms of service apply to the use of the services that Linucare, CVR number 44214946, ("Linucare" or "we") offers you through our app "Linucare" ("the App").

Please review the terms of service carefully before you start using the App. You must accept the terms of service in order to use the App.

1. General

The App is an application-based service where you can obtain help in acute situations. When the App is used, close contacts or people nearby will be notified about your situation.

2. Your Account and Use of the App

To use the App you must create a user account. When you register your account you will be asked to provide certain personal information. You must then confirm that the information is correct and up to date. This is your responsibility for as long as you hold a user account. Information about how we process personal data can be found under "privacy policy".

Your user account is personal and you are responsible for ensuring that no one else uses it. You are responsible for all use of the App that goes through your user account.

3. Our Delivery of the App

Linucare is still developing the App and may, in whole or in part, update, modify, or temporarily or permanently shut down the App or parts of it (such as, but not limited to, features and available services). It may be necessary to carry out work that affects the App. The App may from time to time, in whole or in part, be unavailable or not function satisfactorily due to scheduled or unscheduled maintenance, malfunctions or other circumstances.

Linucare has the right to close your account and deregister you from the App with immediate effect if you misuse the App, cause harm or disruption to the App or to us, or if you otherwise breach these terms of service. If your account has been closed pursuant to this clause, you do not have the right to re-register or create a new account without special permission from Linucare.

4. Payments

Free features: The Linucare app can be downloaded and used free of charge to the extent this is indicated for the relevant solution, account or subscription type.

Paid features: Certain features, subscriptions, products or services may require payment. Applicable prices, features and terms will at all times be shown on the relevant product page, subscription page, order confirmation and/or in the app.

Payment and renewal: If you sign up for a paid solution, you agree to pay the applicable prices and any ongoing subscriptions in accordance with the selected solution. Any ongoing subscriptions renew automatically unless otherwise stated at the time of purchase or cancelled in accordance with the applicable terms.

Changes: Linucare reserves the right to change prices, features and terms with prior notice where required or relevant.

5. Your Responsibility

You are responsible for ensuring that your account is used in accordance with these terms of service, other terms set out in the App and applicable law at all times.

If you breach these terms of service or applicable law, or if you use the App in an unlawful or unauthorised manner, you are obliged to compensate and indemnify Linucare against all damage caused thereby.

When you share content in the App – for example chat messages, photos or voice messages – you must make sure you have the right to do so and that it is necessary. You must not share:

information about other people that is not necessary to give or get help
photos or recordings of other people without a lawful basis – including CCTV recordings, which may only be passed on to the police or with the explicit consent of the person recorded
information that a person has committed, or is suspected of having committed, a criminal offence, to anyone other than the police
health data or other sensitive information, unless it is necessary to get help
offensive, threatening or illegal content
content you do not have the right to share, for example because someone else holds the copyright

Linucare and the group’s administrators may remove content that breaks these rules, and Linucare may close an account for repeated or serious breaches. If you come across illegal content, please write to kontakt@linucare.dk.

Important!

When using the App, you are responsible for having access to the internet, Bluetooth and location services, and for ensuring that the phone does not have power-saving mode activated. You should also keep the app updated.

6. Our Responsibility

We strive to offer the App continuously and with stability. However, the App and website are offered as-is and without obligations or warranties of any kind. Linucare does not accept responsibility for any damage that may arise because you cannot access the App or the App's functionality. We reserve the right to update, revise, or temporarily or permanently discontinue offering the App. We do not accept responsibility for content on websites linked to or from the App or website.

If you have problems or are dissatisfied with the App or website, you can stop using them and/or contact us, kontakt@linucare.dk.

7. Termination of Terms of Service / Account Closure

These terms of service apply for as long as you have a user account. If you wish not to be bound by the terms of service, you must close your account in accordance with the instructions in the account.

If you close the account, we will promptly delete all available information about you, with the exception of information that we are legally obliged to retain.

8. Intellectual Property Rights

Ownership, copyright and all other rights to the App, Linucare's trademark, company and website, and all documents used and/or offered by Linucare on the website and in the Service, belong exclusively to Linucare (or in some cases our licensor). All copying, modification, transfer and/or other use of Linucare's material that is not expressly permitted under the terms of service or occasional instructions is prohibited. You acknowledge and accept that you are aware that unauthorised use of our intellectual property rights, in addition to a breach of the terms of service, may be criminal.

Content you share in the App – for example chat messages, photos and voice messages – belongs to you. You give Linucare the right to store, display and forward the content to the recipients you share it with, to the extent necessary to provide the App. We do not use your content for any other purpose, and we delete it according to the periods stated in our privacy policy.

9. Processing of Your Personal Information

Your privacy and personal information are important to us. All personal information you provide to us is processed in accordance with our privacy policy. It explains what information we collect, how and why we collect, store, use and share the information. It also sets out your rights regarding personal information and how to contact us if you have questions or complaints regarding the use of your personal information. Here you can read our privacy policy.

10. Changes to the Terms

Linucare may change the terms of service. In the event of a change, we will publish the new terms of service on the website and in the App and inform you of this via the email address you have provided in the App.

If you do not accept one or more changes to the terms of service, you must stop using the App by deregistering your account, or contact us with a request to close the account.

11. Disputes

These Terms are governed by Danish law. The courts in Denmark, or the country where you reside, have exclusive jurisdiction to determine any claim or dispute arising under these Terms. If you live in the EU, the European Commission offers an online platform for dispute resolution, which you can access here: https://ec.europa.eu/consumer/odr.

12. Contact Us

If you would like to get in touch with us, you can send us an email, kontakt@linucare.dk.

Privacy policy

How we process your personal data is described in our privacy policy. Among other things, it explains what data we process, who receives it, how long we keep it and what rights you have.