Welcome to Linucare. These terms of use apply to the use of the services that Linucare, CVR number 38210572, (“Linucare” or “we”) offer you through our app “Linucare” (“The App”).

Please review the terms of use carefully before starting to use the App. You must approve the terms of use to be allowed to use the App.


The app is an application-based service where you can get help in emergencies. When the App is used, close contacts or people nearby will be notified, and if able to help, navigated to your location.

Your account and use of the App

To use the App, you must create a user account. When you register your account, you will be asked to provide certain personal information. You must then confirm that the information is correct and up-to-date. You are responsible for this as long as you are the holder of a user account. Information about our processing of personal data can be found under “personal data policy.”

Your user account is personal, and you are responsible for ensuring that no one else uses it. You are responsible for all use of the App via your user account.

Our provision of the App

Linucare is still developing the App and may, in whole or in part, update, change, or temporarily or permanently close the App or parts thereof (such as, but not limited to, features and available services). It may be necessary to carry out work that affects the App. The App may occasionally, in whole or in part, be unavailable or not function satisfactorily due to planned or unplanned maintenance, malfunctions, or other circumstances.

Linucare has the right to close your account and log you out of the App with immediate effect if you misuse the App, cause harm or inconvenience to the App or us, or if you otherwise breach these Terms of Use. If your account has been closed pursuant to this clause, you are not entitled to re-register or create a new account without specific permission from Linucare.


Free Features: Upon activation of this version of the App, the App (as well as all available features) is offered to you at no cost.

Payment Features: Linucare may choose to introduce changes to certain or all features of the App or to the App itself. In such a case, you will be clearly notified of such changes and applicable fees. The app will always be free, but some features may require payment. All prices, fees, and payment schedules will be provided in the App for your reference. You will have to make payments as described in the App (in such a case, please remember to provide all the necessary information to complete the payment). For your security and the efficiency of the transaction, payments may be managed by a third party such as a professional payment operator (all necessary information will be provided to you).

Your responsibility

You are responsible for your account being used in accordance with these terms of use, other conditions that appear in the App, and the law in force at any time.

If you violate these terms of use or applicable law or if you use the App in an illegal or unauthorized manner, you are obligated to indemnify and hold Linucare harmless from all damages caused thereby.

When using the App, you are responsible for accessibility to the internet, Bluetooth, location services, and ensuring that the phone has not activated the energy-saving function. You should also keep the app up to date.

Our Responsibility

We strive to offer the App continuously and with stability. However, the App and Website are provided “as is” and without obligation or warranty of any kind. Linucare does not assume responsibility for any damage that may occur because you cannot access the App or the App’s functionality. We reserve the right to update, revise, or temporarily or permanently cease offering the App. We are not responsible for the content of websites linked to or from the App or the Website.

Termination of Terms of Use/Closing of Account

 These terms of use are valid for as long as you have a user account. If you wish not to be bound by the terms of use, you must close your account according to the instructions in the account. If you close the account, we will promptly delete all available information about you, with the exception of the information that we are obliged to store by law.

Intellectual Property Rights

Ownership, copyright, and all other rights to the App, Linucare’s trademark, company, and the website, as well as all documents used and/or offered by Linucare on the website and in the Service, belong exclusively to Linucare (or in some cases our licensor). Any copying, modification, transfer, and/or other use of Linucare’s material not expressly permitted by the terms of use or occasional instructions is prohibited. You confirm and agree that you are aware that unauthorized use of our intellectual property rights, in addition to breaching the terms of use, may be criminal.

Ownership and Copyright of Image and Video Material Ownership and copyright of any image and video material made available by you belong to you. However, Linucare has the right to use image and video material in order to offer you the App. This means, among other things, that Linucare has the right to save and copy, as well as forward the image and video material to another professional, for example in connection with a referral. We do not use image or video material for any purpose other than offering the App.

Processing of Your Personal Information

Your integrity and personal information are important to us. All personal information that you provide to us is processed in accordance with our security policy. The policy explains what information we collect, how and why we collect, store, use, and share the information. The policy also informs you about your rights in relation to personal information and how to contact us if you have questions or complaints regarding the use of your personal information. Here you can read about our personal data policy.

Changes to Terms

Linucare may change the terms of use. In the event of a possible change, we will publish the new terms of use on the website and in the App and inform you about this via the email address that you have provided in the App. If you do not accept one or more changes to the terms of use, you must stop using the App by deregistering your account or contact us with a request to close the account.


These Terms are subject to Danish law. The courts in Denmark or the country where you reside have exclusive jurisdiction to decide any claim or dispute arising under the Terms. If you live in the EU, the European Commission offers an online dispute resolution platform which you can access here: https://ec.europa.eu/consumer/odr. As a consumer in Denmark, you can also use the alternative dispute resolution mechanism offered by the Forbrugerklagenævnet, Carl Jacobsens Vej 35, 2500 Valby, Denmark, https://www.forbrug.dk/klagemårde/klager-over-koeb-i-danmark/saadan -do you-start-a-complaint/

Contact Us

If you wish to get in touch with us, you can send us an email at kontakt@linucare.dk.

Personal Data Policy

We only collect personal data when it is relevant for us, and we will do so in compliance with all applicable legal provisions.

When collecting, processing, and using your personal data, we always comply with all relevant legal provisions.

We will only retain your personal data for as long as we are either legally obligated to do so or as long as it is relevant to the purpose for which it was collected.

Us as Data Controllers

The data controller for the collection, processing, and use of your personal data on www.linucare.dk is Vitosoft, Lemvigvej 66K, 9220 Aalborg Øst, cvr no. 38210572.

If you have questions about the processing of your personal data, you can contact us via kontakt@linucare.dk.

Information We Collect

We may collect information such as name, email address, postal address, delivery address (if different from postal address), telephone number, and payment information.

Vitosoft collects and processes your personal data when you do the following:

  • Visit our website, read more about this in our [cookie policy]
  • Complete a purchase of our products
  • Use our service
  • Create an account
  • Sign up for our newsletter
  • Review our website
  • Send us questions, complaints, or feedback


Linucare sends alarms to the nearest helpers. In order to be able to calculate which helpers are closest, we need location data. The location is based on satellite, WiFi, and mobile network data.

Legal Basis and Purpose of Processing

Your personal data will be processed for the following purposes:

  • Administration of the help system and the app: For use in the administration of the help system and the app, including registering you as a user of Linucare’s app and assigning a password, as well as providing relevant app support, etc.
  • Call for help: Location data is recorded via the mobile phone. Data is processed with the aim of finding helpers who are closely located based on your current location.
  • Calling possible helpers: Location data is registered via the mobile phone. Data is processed with the aim of being able to calculate whether your current location makes you a possible helper in an emergency situation.
  • Communication: Ongoing communication is essential to ensure that the scheme functions as it should. It may become relevant to communicate both before, during, and after a task is completed. The communication can relate, for example, to answering specific inquiries from you and informing you about news and changes in help.
  • Quality development: Your data will be used for quality development of the app as well as analysis, evaluation, and ongoing development of the help system to ensure that it always functions as optimally as possible.
  • Statistics: We continuously compile statistics on helpers and in relation to the help scheme in general.

Data You Entered When Registering in the App:

  • Name
  • Email address
  • Phone number
  • Year of birth
  • Username and password

Information That Is Generated and/or Received Continuously:

  • Registration time
  • Time to update the app
  • Information about your current geographic location (location), information about the tasks you may participate in, including time records, date and time of calls, and acceptance/rejection of alarms.

Legal Basis for Processing:

Article 6 of the Data Protection Regulation, subsection 1, letter a (consent) for use in the administration of Linucare and the app. Consent is obtained when you register in the app.

  • We process your location data based on your consent so that we can contact you if someone in your groups needs emergency help

Processing basis for use of information:

Article 6 of the Data Protection Regulation, subsection 1, letter a (consent) for use in the administration of Linucare and the app. Consent is obtained when you register in the app.

We process your location data on the basis of your consent, so that we can contact you if someone in your group needs emergency help. We process your location data on the basis of your consent, so that we can guide others in your group to you if you activate the alarm.


We only process the information for the stated purposes, and it is deleted when it is no longer necessary for this purpose.

Your rights:

As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:

  • Access and correction/change of your personal data
  • Deletion of personal data

You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you are dissatisfied with the way we process your personal data, you have the right to lodge a complaint with the Danish Data Protection Authority. You can find the Norwegian Data Protection Authority’s contact information at datatilsynet.dk.

If you no longer wish for us to process your personal data or for us to restrict the processing of your personal data, you can also send us a request to this effect to our email address kontakt@linucare.dk.